Fair practice code

This Fair Practice Code documents the commitments PaisaSure Technologies Pvt. Ltd. (Loan Service Provider (LSP)) makes to every borrower, sourced on behalf of NorthStar Capital NBFC Pvt. Ltd. (RBI CoR #B-14.03491). It is aligned with the RBI Master Direction on NBFC Fair Practice Code and the Digital Lending Guidelines, 2022.

1. Applications and approvals

• All loan terms, fees and the Annualised Percentage Rate (APR) are disclosed before you accept the loan, in the Key Fact Statement (KFS).
• We will not solicit you for a loan you have not asked for.
• Communication is in English by default; we will switch to Hindi or your regional language on request.
• Rejection of a loan application is communicated in writing with the principal reason for rejection.

2. Loan terms and conditions

• Sanctioned amount, interest rate (per annum and per day), all fees, repayment schedule, prepayment terms, and default consequences are listed in the Loan Agreement and KFS.
• Any change in terms — including ROI and processing fee — is notified to you in writing at least 30 days in advance.
• Penal charges are applied only on overdue amounts, are clearly disclosed, and never compounded as additional interest.

3. Disbursement and changes

• Disbursal is made directly to your verified salary bank account via IMPS / NEFT / RTGS — never via wallets, app installs, or third-party intermediaries.
• Any deduction at source (processing fee, GST) is itemised on the KFS so the net amount you receive is unambiguous.

4. Cooling-off / look-up period

You may exit a sanctioned loan within 3 calendar days of disbursal without paying any foreclosure charge, by repaying the principal plus pro-rata interest for the days the funds were with you. See cooling-off & cancellation for the step-by-step process.

5. Recovery practices

• We will never use harassment, intimidation, threats, or any coercive tactic against you, your family, references, employer or social contacts.
• Calls are made only between 7:00 AM and 7:00 PM unless specifically requested by you.
• We will never publicly disclose your debt on social media or contact your social contact list scraped from your phone.
• Field visits are conducted only by employees of our partner collection agency, carrying photo ID, and only after written notice. Any complaint about field-agent conduct is investigated within 7 working days.
• Recovery agents are trained on the RBI Fair Practice Code and certified annually.

6. Charges and penal interest

• Processing fee: between 2% and 10% of the sanctioned principal, shown on the KFS before acceptance.
• GST: 18% on processing fee and on penal charges, as applicable.
• Penal interest on overdue principal: 0.5% per day, capped per the loan agreement.
• eNACH bounce charge: ₹500 per failed presentation.
• Prepayment / foreclosure: Nil — borrower may prepay or foreclose without penalty.

The full schedule is on Charges & fees.

7. Privacy and data handling

• We collect only the data needed to make a credit decision and service the loan — see the Privacy & DPDP notice.
• Your data is hosted in India, encrypted at rest and in transit, and access-controlled by role.
• You may withdraw consent at any time; see the privacy notice for the impact on an active loan.
• We will never sell your personal data to third parties.

8. Grievance handling

We commit to acknowledging every complaint within 5 working days and to resolving it within 30 calendar days. If you remain unsatisfied, you may escalate to the RBI Integrated Ombudsman — see the grievance redressal page for the full escalation matrix.

9. General

• This Code applies to every product offered on the paisasure platform.
• The Board of Directors of NorthStar Capital NBFC Pvt. Ltd. reviews this Code at least once a year. The latest revision date is shown at the top of this page.

Approved by the Board of NorthStar Capital NBFC Pvt. Ltd. on 01 January 2026.